Description

In my capacity as one of the primary coordinators for 'Mind Your Music 2022,' a bi-annual musical concert organized by the Choir of Trinity College Kandy, I held a crucial role in establishing and managing the online ticketing platform on 'eventsmart.com.

Working closely with my colleagues, I led the process, overseeing registrations, managing payments, configuring automated ticket emails, and ensuring the issuance of confirmations to attendees.

Responsibilities:

● Managed ticket sales and registrations through the EventSmart.com platform, facilitating seamless online bookings for concert attendees.

● Verified payment details with the school accountant to confirm ticket purchases, ensuring accuracy and transparency in financial transactions.

● Maintained a comprehensive database to track ticket sales, payment statuses, and attendee details, enabling efficient management of event logistics.

● Provided personalized assistance to individuals encountering difficulties with online booking processes, offering support via mobile calls to ensure a seamless ticketing experience.

● Facilitated refunds for attendees who encountered errors in their bookings or were unable to attend the concert, demonstrating a commitment to customer satisfaction.

● Coordinated ticket counters during the event, collaborating with colleagues to verify attendee identities and manage entry procedures effectively.

● Managed post-event reconciliation, overseeing the collection of funds from walk-in ticket buyers and reconciling attendance records to ensure accuracy in accounting processes.

● Liaised with school authorities to process refunds and finalize financial accounts, conducting thorough analyses to determine event profitability or losses.

By effectively managing the ticketing process and ensuring a seamless experience for attendees, I contributed to the overall success of the 'Mind Your Music' concert while upholding the highest standards of professionalism and integrity.